01 · Answering
Your business answers.
Cleo picks up in your business name, after hours or while your team is flat out.
Cleo
Cleo answers after hours, during busy periods and when a call would otherwise go to voicemail. She asks the questions your business needs, captures the details and gives your team a clear job or callback.
A true-blue Australian voice.
One client called her voice “seductive”.
Cleo Trade Call Demonstration ready.
Cleo Full Reception Desk Demonstration ready.
01 · Answering
Cleo picks up in your business name, after hours or while your team is flat out.
02 · Capturing details
She asks the questions agreed at setup and confirms the caller's name, number and need.
03 · Creating the job
The conversation becomes a job, enquiry or callback your team can act on, not a voicemail.
04 · Handing over
Urgent calls transfer to the right person. If nobody answers, the captured job remains ready for a callback.
Cleo rings the agreed contact for the agreed time and tells the caller what is happening.
The named person picks up. The route records who answered and when.
The fallback rule runs. The caller and request remain captured for a callback.
Setup is confirmed after we review your call flow. You will know what Cleo asks, where the job goes and what a transfer does before she takes a call.